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Return, Refund & Exchange Policy

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If you are not completely satisfied with your purchase, we're more than happy to help.


Refunds/Exchange requests will be accepted only in case the product(s) received by the buyer are in damaged condition. Only such cases will be considered for exchange thereafter.

All returns must be made within 4 days from the day of delivery.

To be eligible for a return, the products must be unused, untampered with and in the same condition they were delivered in.

All products must be in their original packaging.

All products must have a receipt or proof of purchase.


Once received by our team, returned products will be inspected and a notification will be sent to the buyer, confirming that we have received the products. Immediately after inspection, a second notification will be sent regarding the status of the refund.

Refunds will not be provided in the case of damaged goods.

If the return is approved, we will initiate a refund to the buyer’s credit card (or original method of payment).

The credit will be received within a certain amount of days, depending on the card issuer's policies.


The buyer will be responsible for bearing the shipping cost of returning products. Shipping costs are non-refundable.

In the event of a refund, shipping costs will be deducted from the total refund amount.

To return your products to us, please email us at with your Order No. and Reason for Return. We'll do our best to help you out in anyway.

Refunds & Returns

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases, and refund will be in the form of store credit:

  1. If the buyer does not get the delivery of the ordered products within 30 days and if Naturedge Beverages Pvt Ltd. fails to ship the ordered products.
  2. If the shipping location is not serviced by our partner courier companies.
  • Exchange of items shall be applicable in case the buyer received damaged product. Refund on such order is not available.
  1. From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.
  2. No Returns will be entertained if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.

No refunds will be given in the following cases:

  1. Incorrect or insufficient address mentioned by the customer
  2. Non- availability of recipient at the mentioned address and/or premises
  3. Refusal to accept products
  4. Delivered at the place/to the person specifically mentioned by the customer other than the customer.
  5. Force majeure event
  6. In case the product has undergone any tampering by the customer
  7. Refusal to accept COD order after confirming the COD order will result in shipping charges being levied on the customer.
Exchange policy
  1. or Naturedge Beverages Pvt Ltd. does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term.
  2. Naturedge Beverages Pvt Ltd. will accept exchange of the shots purchased through the website , subject to the terms and conditions mentioned below:
  3. Exchange requests will be entertained only in case the product(s) received by the buyer are in damaged or expired condition. All the refunds would be in the form of store credit only.
  4. Buyer has to inform or Naturedge Beverages Pvt Ltd. of his/her intention to exchange the broken products within 48 hrs of receipt of the goods at his/her shipping address.
  5. Such broken goods should be sent to or Naturedge Beverages Pvt Ltd.only after written email consent from the official company email id to send back the product.
  6. All exchanges will be made after the returned shipment of shots is received by Naturedge Beverages Pvt Ltd. The courier charges for returning the broken cases will be borne by “Naturedge Beverages Pvt Ltd.”.
  7. Return orders are to be sent back to the following address: Baidyanath Bhawan, Great Nag Rd, Nagpur, Maharashtra 440024